How can WebVet help you?

Looking for advice? Can’t get to the vet? Is your vet closed? Unsure what to do next?

Enjoy peace of mind from the comfort of your own home and speak with a qualified vet via video call 24/7.*

A Royalgem WebVet can help you right now. Our team will assess your pet via video, take notes of your pet’s problem and the advice provided to share with your local vet,
ensuring continuity of care where needed.

*Between the hours of 12am to 6am AE(D)ST, WebVet provides phone numbers for emergency hospitals in respective capital cities where our emergency team will triage any concerns.

Things you should know

A qualified Greencross veterinarian conducts each WebVet session.

Any patient notes taken during the call will be treated the same as if taken in clinic during a face-to-face appointment, and will be available for you to share with your local Greencross Vet.

Please note that WebVet is not a replacement for physical examinations, but an accessible tool that complements in-clinic pet healthcare. As we are unable to physically examine the patient, we are not able to provide a confirmed diagnosis or prescribe medication.

By participating in a WebVet session, you accept the following Terms of Service and agree to be bound by the Terms of Use we refer to in Clause 4 of the Terms of Service.

If you do not agree to be bound by the Terms of Service, please contact your local Royalgem Vets Clinic to arrange an alternative appointment.

If you need to see a vet in person, we can book you in at your local Royalgem Vets clinic or refer you to one of our partner emergency and specialist hospitals. Your WebVet fee will be deducted from the cost of this consult if undertaken within 48hrs.